Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
Are your diamonds and gemstones certified?
Yes, all our diamonds are certified by reputable international laboratories like GIA, IGI, or HRD. Our gold jewelry also carries the BIS hallmark to ensure purity and authenticity.
What are your shipping and delivery timelines?
We offer insured shipping on all orders. Domestic orders typically arrive within 5-7 business days, while international shipping may take 10-15 business days depending on customs clearance.
Do you offer a Buyback or Exchange policy?
We provide a transparent Lifetime Buyback and Exchange policy. You can exchange your PNG jewelry for its current market value of gold and stones, subject to our terms and conditions and quality inspection.
Is it safe to buy high-value jewelry online?
Absolutely. Every shipment is fully insured by us until it reaches your doorstep. We use secure payment gateways and discreet, tamper-proof packaging to ensure your purchase arrives safely.
Can I customize a piece of jewelry?
Yes, we specialize in bespoke designs. You can contact our design consultants to create a personalized piece, from selecting the metal type to choosing specific gemstones and engravings.
How do I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website. Alternatively, you can request a physical ring sizer or visit any of our retail showrooms for a professional measurement.