Returns & Exchanges

At PNG Jewellers, we strive to ensure your complete satisfaction with every purchase through our transparent 14-day return and exchange policy. Whether you are looking for a size adjustment or a full refund, our dedicated team is here to assist you with a seamless process.

Return Process

• 1.
  Initiate Request

  Contact our customer care team via email or our online portal within 14 days of delivery to request a Return Authorization Number.

• 2.
  Secure Packaging

  Place the jewellery in its original brand box along with the authenticity certificate, invoice, and any promotional materials provided.

• 3.
  Quality Inspection

  Once received at our facility, our expert gemologists will inspect the item to ensure it is in its original, unworn condition with all security tags intact.

• 4.
  Refund Processing

  Upon successful verification, your refund or exchange will be processed within 7-10 business days to your original payment method.